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Agenda

Explore all the topics covered at Elevate + TravelConnect 2024. 

8:00 am - 9:00 am
Breakfast
9:00 am - 4:00 pm

NDC Advancement Working Group (invitation only, hosted by ARC)

Invited members will be coming together to find solutions to advance NDC.  

9:00 am - 5:00 pm

Routehappy customer meeting (invitation only, hosted by ATPCO)

Routehappy customers will be meeting to discuss evolving merchandising solutions. This meeting is by invitation only. If you’re not already a Routehappy subscriber, get in touch today.

9:00 am - 5:00 pm

Architect Product Governance customer meeting (invitation only, hosted by ATPCO)

Architect customers will be meeting to discuss the vision and product strategy to help shape the future of the tool to fit their needs. This meeting is by invitation only. If you’re not already an Architect customer, get in touch today

9:00 am - 5:00 pm

Dynamic Offers Design Team meeting (hosted by ATPCO) 

Members of ATPCO’s Dynamic Offers Design Team will be meeting to discuss the future of dynamic offer creation. If you’d like to get involved in ATPCO’s industry collaboration efforts, please submit your request to join.

10:30 am - 11:00 am
Morning break
12:30 pm - 1:30 pm
Lunch
1:30 pm - 4:30 pm

Sales Channel Executive Council (invitation only, hosted by ATPCO)

An invitational meeting of senior executives from ATPCO’s largest sales channel subscribers to discuss industry challenges influencing the future of flight shopping, providing ATPCO guidance to deliver the right solutions into the market faster.  

3:00 pm - 3:30 pm
Afternoon break
4:30 pm - 5:30 pm

Prologue: How new attendees can have a blockbuster experience

Settle in and get familiar with everything ATPCO has to offer our partners. Learn a little more about us, find out how you can get the most from your conference, and meet some colleagues before the curtain rises on the main events.

 

cheryl fischer headshot

Cheryl
Fischer

Training Lead
ATPCO
nicole rudder headshot

Nicole
Rudder

Training Lead
ATPCO
6:00 pm - 8:00 pm

Welcome reception

Begin a new chapter at our welcome reception! Kick off your conference experience with networking, food, drinks, and entertainment at the Washington Hilton. 

8:00 am - 9:00 am
Breakfast, sponsored by Southwest Business
9:00 am - 9:10 am

Welcome to the whole story

Alex Zoghlin and Lauri Reishus set the stage for what's to come. Learn how ATPCO, ARC and you are contributing to the whole story.

 

alex zoghlin headshot

Alex
Zoghlin

President & CEO
ATPCO
lauri reishus headshot

Lauri
Reishus

President & CEO
ARC
9:10 am - 9:40 am
Keynote session

How Blue Origin is building a road to space for the benefit of Earth

Discover what the airline industry can learn from commercial space. A once-in-a-lifetime journey is closer than you think. 

 

kiah erlich headshot

Kiah
Erlich

Head of Partnerships & Consumer Sales
Blue Origin
9:40 am - 10:10 am
Main stage session

How industry collaboration creates resolution for offers and orders

Moving to a world of true modern airline retailing through offers and orders requires a little workshopping. Industry stakeholders share how we’ll all work together to achieve it.

 

christopher allison headshot

Christopher
Allison

Product Director, Offer & Order Management
PROS
josephine husson headshot

Josephine
Husson

Senior Expert
Amadeus
Sébastien Nicolas headshot

Sébastien
Nicolas

Manager, Revenue Management, Pricing & Offer Solutions
Lufthansa Group
david smith headshot

David
Smith

Director, Airline Product Distribution 
ATPCO
10:10 am - 10:30 am
Main stage session

Innovation in travel: An interview with Amy Burr of JetBlue Ventures

Amy Burr, current president of JetBlue Ventures, will share her extensive learnings around distribution and revenue, startup development, and innovation in the industry, including next-generation technology and how to think about AI.

 

amy burr headshot

Amy
Burr

President
JetBlue Ventures (JBV)
lauri reishus headshot

Lauri
Reishus

President & CEO
ARC
10:30 am - 11:10 am
Morning break, sponsored by United for Business
11:10 am - 11:55 am
Main stage session

Setting the scene: The state of the economy

Wayne Best, chief economist for Visa, shares his outlook on the global economy. Explore how these economic threads are interwoven with the destiny of the travel industry. 

 

wayne best headshot

Wayne
Best

Chief Economist
Visa, Inc.
11:55 am - 12:30 pm
Main stage session

The next chapter: In-depth look at NDC learnings

The topic of distribution has been getting more and more complex, but we won’t make you read between the lines. You’ll go in-depth with key industry players to get real-world insights. 

 

jay boehmer headshot

Jay
Boehmer

Editor in Chief
The Beat
jeff klee headshot

Jeff
Klee

CEO & Co-Founder
AmTrav
Sara Reid

Sara
Reid

Managing Director of Sales Technology & Global Sales Support
Delta Air Lines
12:30 pm - 12:55 pm
Main stage session

Plotting the transformation of the industry

From the latest insights about dynamically created offers to where innovation is taking us, crack open the latest chapter with a session moderated by T2RL’s Richard Clarke and featuring ATPCO’s Alex Zoghlin, Air France-KLM's Maarten van der Lei, and United Airlines’ Dave Bartels.

 

dave bartels headshot

Dave
Bartels

Vice President, Revenue Management & Distribution
United Airlines
richard clarke headshot

Richard
Clarke

CEO & Founder
T2RL
alex zoghlin headshot

Alex
Zoghlin

President & CEO
ATPCO
Maarten van der Lei

Maarten
van der Lei

SVP Pricing & Revenue Management; Chair of ATPCO Board of Directors
Air France-KLM
12:55 pm - 2:10 pm
Networking lunch, sponsored by Visa
12:55 pm - 2:10 pm

Herstory: Women in Aviation +

Women are often underrepresented in aviation leadership, especially if they’re women of color or from the LGBTQ+ community. Hear from generations of female leaders on how they’ve piloted their careers and mentored others. 

 

san chen headshot

San
Chen

Senior Manager, Brand
United Airlines
lorraine evans headshot

Lorraine A.
Evans

Director of People & Culture
ATPCO
amanda simpson headshot

Amanda
Simpson

Founder & CEO
Third Segment
Jenny Walsh

Jenny
Walsh

Head of Client Relations, Aviation & Aerospace
Venari Partners
2:10 pm - 2:45 pm
Main stage session

Data meets AI: Key characters in the airline industry

The newest main characters in data science have continued to evolve. With help from next-generation artificial intelligence, machine learning is more advanced than ever. But without the right data, AI won’t be able to deliver the value we expect. Join us as we investigate the ideal foundation to support the unexpected possibilities along your journey to modern airline retailing.

 

david harvey headshot

David
Harvey

Vice President & Chief Sales Officer
Southwest Airlines
daphne nothwehr headshot

Daphne
Nothwehr

Manager, Product Strategy
ATPCO
rick seaney headshot

Rick
Seaney

Vice President, Innovation
3Victors
Uri Yerushalmi headshot

Uri
Yerushalmi

Chief AI Officer & Co-Founder
Fetcherr
2:45 pm - 3:15 pm
Main stage session

A conversation with American Airlines’ Vasu Raja

American Airlines has been on a journey beyond just the troposphere–their story involves people, technology, and a few unexpected twists. Hear from Chief Commercial Officer Vasu Raja about the strategies that have enabled American to rewrite the script of aviation. 

 

vasu raja headshot

Vasu
Raja

Chief Commercial Officer
American Airlines
lauri reishus headshot

Lauri
Reishus

President & CEO
ARC
alex zoghlin headshot

Alex
Zoghlin

President & CEO
ATPCO
3:15 pm - 3:55 pm
Afternoon break, sponsored by UATP
3:55 pm - 4:25 pm
Main stage session

Revenue management saga: Hotels, casinos, and airlines learning from each other

Hotels and casinos tell some pretty great stories when they create offers for consumers. What lessons can airlines use to start moving from rule-based to science-based offer creation? What can this ensemble cast discover from each other to create holistic offers? Find out what we can teach each other about applying science across three similar yet different disciplines.

 

tom botts headshot

Tom
Botts

Chief Commercial Officer
Uplift
greg cross headshot

Gregory
Cross

Author & former SVP Revenue Management
Hyatt Hotels
brent overbeek headshot

Brent
Overbeek

Executive Vice President & Chief Revenue Officer
Hawaiian Airlines
jennifer weissman headshot

Jennifer
Weissman

Senior Vice President, Chief Marketing Officer
Penn Entertainment
4:25 pm - 5:00 pm
Main stage session

Many heroes, different journeys: Approaches to selling flights

Online travel agencies, corporate agencies, and metasearch… they all play key roles in the travel environment. Embark on a new narrative as leaders from these diverse realms share how their journeys intersect, revealing the strategies that fuel their successes and opportunities. 

 

kiera haining headshot

Kiera
Haining

Senior Vice President, Travel
Hopper
michael harbin headshot

Michael
Harbin

President & CEO
Traverse Technologies
manish nagpal headshot

Manish
Nagpal

Head of Engineering
Spotnana
mitra sorrells

Mitra
Sorrells

Editor in Chief
PhocusWire
5:00 pm - 5:05 pm
Main stage session

Last chapter: Closing session

From a main stage recap to networking reception information, join us for a quick closing session.

chuck crowder headshot

Chuck
Crowder

Vice President & Head, Global Customer Engagement
ARC
chris phillips headshot

Chris
Phillips

Vice President, Global Sales
ATPCO
6:00 pm - 9:00 pm

Networking reception

Join us at our networking reception off site at La Vie at the Southwest Waterfront in Washington, DC’s, Wharf District. Trade your laptop and notepads for the elegant flavors of the Mediterranean while you enjoy stunning waterfront views with like-minded peers and professionals. 


Ground transportation will be provided to and from the Washington Hilton (Terrace level) and the networking reception held at La Vie. The first bus pickup at the Washington Hilton begins at 5:30 p.m., with the last bus leaving at 7 p.m. from the Washington Hilton.
 
Buses will arrive at the Southwest Waterfront in the Wharf District, where attendees will be dropped off at the corner of Maine Avenue and 9th Street, just a few steps away from La Vie.
 
The first bus return from La Vie to the Washington Hilton will be at 8:30 p.m., with the final bus leaving at 9:30 p.m. from La Vie. Bus pick-up to return to the Washington Hilton is at the same location as drop off (the corner of Maine Avenue and 9th Street).
 
Make sure you don’t leave any belongings on the buses. We can’t wait to see you there.

8:00 am - 9:00 am
Breakfast
9:00 am - 9:30 am
Thursday kickoff

Capitalizing on NDC through personalization

NDC is here. Now what? How can airlines maximize revenue through this channel? One important way will be through personalization – targeting customers with customized and relevant offers that appeal to their individual needs. During this session, we’ll discuss what personalized offers could look like, and how airlines can bring these to life. 

 

kunal shah headshot

Kunal
Shah

Managing Principal
ZS
steve solomon headshot

Steve
Solomon

Chief Commercial Officer
ARC
9:00 am - 9:30 am
Thursday kickoff

ATPCO reports: State of dynamic offers

As the industry transforms to a world of offers being dynamically created, explore the success we are observing as the transition unfolds. ATPCO shares solutions that are in progress to help each organization along their dynamic offer journey and prepare for the future.

 

tom gregorson headshot

Tom
Gregorson

Chief Strategy Officer
ATPCO
alex zoghlin headshot

Alex
Zoghlin

President & CEO
ATPCO
9:45 am - 3:55 pm
Breakout sessions

Modernize distribution & data breakout sessions

Hear from experts on the issues and opportunities within air travel distribution, data, and financial solutions. 

MODERNIZE DISTRIBUTION & DATA
Managing third-party risk

9:45 - 10:30

Start your day with industry experts for a candid discussion on fraud in our industry. Gain practical insights and strategies to mitigate these growing trends. Don't miss this opportunity to learn how to protect your business and customers.

cornelius hattingh headshot

Cornelius
Hattingh

Director, Accreditation, Compliance & Revenue Integrity
ARC
rich licato headshot

Rich
Licato

Vice President, Enterprise Risk & CISO
ARC
doug nass headshot

Doug
Nass

Director, Fraud Investigations
ARC
phil rendell headshot

Phil
Rendell

Product Director, Industry Affairs
Travelport
MODERNIZE DISTRIBUTION & DATA
How TMCs can unlock the value of NDC

11:10 - 11:55

ARC's NDC Advancement Working Group is working with TMCs and helping build a bridge to NDC integration. Join us for a collaborative session designed to empower TMCs in embracing NDC and driving industry-wide advancement.

paige blunt headshot

Paige
Blunt

Senior Manager, Direct Connect & ONE Order
ARC
jason kaufman headshot

Jason
Kaufman

Director, Enterprise Airline Optimization
Direct Travel
mark kosikowski headshot

Mark
Kosikowski

Senior Manager, Distribution Channel Partners
Air Canada
erika moore headshot

Erika
Moore

President
World Travel Incorporated
MODERNIZE DISTRIBUTION & DATA
ARC Data 101: Powering airline and travel insights

12:10 - 12:55

Want to understand the power of ARC’s data so your organization is generating actionable insights? This session is for you. We’ll cover an overview of ARC’s data, the key principles guiding our data platform, and some powerful use cases for ARC’s global ticketing data (Direct Data Solutions) and ARC Corporate Intelligence support. We’ll also touch on macro- and micro-trends to keep an eye on in the months to come. 

joel antolini headshot

Joel
Antolini

Vice President, Data Products
ARC
chuck crowder headshot

Chuck
Crowder

Vice President & Head, Global Customer Engagement
ARC
chris mellin headshot

Chris
Mellin

Managing Director, Product Management
ARC
MODERNIZE DISTRIBUTION & DATA
Traversing direct travel programs

2:10 - 2:55

How can the industry better align with what travelers want? Traverse Technologies and their partners guide you through ways toward better content and the seamless transition of going direct.

chuck fischer headshot

Chuck
Fischer

Vice President, Distribution & Financial Services
ARC
michael harbin headshot

Michael
Harbin

President & CEO
Traverse Technologies
sarah hayden headshot

Sarah
Hayden

Travel Lead
ZS
jeff klee headshot

Jeff
Klee

CEO & Co-Founder
AmTrav
sean rumage headshot

Sean
Rumage

Manager, Strategic Sales Initiatives
Alaska Airlines
Steven Van Overmeiren headshot

Steven
Van Overmeiren

Associate Director, Global Travel Program
Baker McKenzie
MODERNIZE DISTRIBUTION & DATA
Modernizing corporate travel programs and the data needed for effective management

3:10 - 3:55

Join us as we delve into the future of corporate travel. Gain insights into forward-thinking strategies shaping the industry and discover what trends the key players are embracing to redefine the way that businesses will move.

jay campbell headshot

Jay
Campbell

Journalist
The Company Dime
steven mandelbaum headshot

Steven
Mandelbaum

Senior Vice President
EAB
karoline mayr headshot

Karoline
Mayr

Director, Global Travel
Brinks
lisa pierce headshot

Lisa
Pierce

Vice President, Global Sales & Air Canada Vacations
Air Canada
9:45 am - 3:55 pm
Breakout sessions

Create/Distribute the offer breakout sessions

As you explore data-driven decision making and maximizing your offers, you’ll meet new characters who are transforming our industry at these breakouts featuring airline pricing and distribution.

CREATE/DISTRIBUTE THE OFFER
3Victors: Delivering industry-best competitive intelligence and actionable insights

9:45 - 10:30

Using artificial intelligence and machine learning, 3Victors combines current and historical data to deliver you real-time insights into traveler search demand, booking and ticketing, and airline pricing and capacity. Learn how 3Victors is leading the industry through its evolution of real-time, data-driven decision making.

stan barnes headshot

Stan
Barnes

Head of Business Development
3Victors
george jebran headshot

George
Jebran

Head, Data Science
3Victors
will linderman

Will
Linderman

Head of Airline Content
3Victors
CREATE/DISTRIBUTE THE OFFER
Architect: Today’s pricing solution built for tomorrow’s innovations

11:10 - 11:55

A complete solution that reimagines traditional fare filing, Architect is ATPCO’s premier pricing tool that is built to solve current business needs and to evolve to meet the pricing needs of the future. Experience the ease of managing strategic pricing rules, streamlining workflows, and automating routine tasks to see how Architect can simplify your pricing process today, enabling you to confidently embrace the future of pricing. (for airlines only)

davide baretta headshot

Davide
Baretta

Head of Pricing, Revenue Management
ITA Airways
andrea da silva headshot

Andrea
da Silva

Director, Pricing
Air Transat
cheryl fischer headshot

Cheryl
Fischer

Training Lead
ATPCO
CREATE/DISTRIBUTE THE OFFER
How to make the most of your optimized offers

12:10 - 12:55

Embark on your dynamic journey or enhance your existing one with solutions available for immediate implementation. Take advantage of options today that optimize your current offerings. The beauty lies in the flexibility—there is no one-size-fits-all answer or prescribed path. Tailor these strategies to align with your current goals and position yourself for even greater success as adjusted and continuous pricing fully unfold.

melanie dezelak headshot

Melanie
Dezelak

Strategy Fellow
ATPCO
daphne nothwehr headshot

Daphne
Nothwehr

Manager, Product Strategy
ATPCO
david smith headshot

David
Smith

Director, Airline Product Distribution 
ATPCO
CREATE/DISTRIBUTE THE OFFER
The path to adjusted and continuous offers

2:10 - 2:55 & 3:10 - 3:55

Explore the concepts of adjusted and continuous offers as you discover the practical steps the industry is taking to navigate this evolving landscape. Gain insights into the industry's vision for continuous offers and the ongoing research efforts shaping the future. Delve into the essential components that must align and hear about tangible pathways to embark on your own journey toward continuous offers. 

melanie dezelak headshot

Melanie
Dezelak

Strategy Fellow
ATPCO
rich kassner headshot

Rich
Kassner

Director, Product Strategy
ATPCO
daphne nothwehr headshot

Daphne
Nothwehr

Manager, Product Strategy
ATPCO
9:45 am - 3:55 pm
Breakout sessions

Present the offer breakout sessions

Discover new insights on how to build the right setting for today’s flight shoppers. In these breakouts you’ll uncover the latest on offer transparency, the industry’s best-kept merchandising tactics, and more. 

PRESENT THE OFFER
Routehappy: Powering modern merchandising

9:45 - 10:30

Do you know the difference between Routehappy UPAs and UTAs? Want to learn how to deliver the shopping experience consumers expect? Whether it’s Branded Fares, premium cabin experiences, or ancillary services, Routehappy is the key to enhancing airline offers and delivering a best-in-class visual shopping experience. Learn how joining the Routehappy community can power your modern merchandising, one happy traveler at a time.

mandira roy headshot

Mandira
Roy-Bambardekar

Director, Channel Retailing – EMEA
ATPCO
nicole rudder headshot

Nicole
Rudder

Training Lead
ATPCO
PRESENT THE OFFER
Merchandising best practices from indirect channels

11:10 - 11:55

From strategy to execution, hear from Routehappy subscribers on how they use visual content from point of sale to intuitive seat map cabins, differentiating themselves while improving conversion, upsell, and customer satisfaction. 

Alkistis Mavroeidi headshot

Alkistis
Mavroeidi

Product Design Director
KAYAK
Andy Palacios

Andy
Palacios

Vice President, Strategic Partnerships & Growth
App in the Air
ellen runyon headshot

Ellen
Runyon

Director, Air & Rail
SAP Concur
michael schlesinger headshot

Michael
Schlesinger

Director, Sales Development
ATPCO
PRESENT THE OFFER
The results have landed! Discover how to shape the future of flight shopping with ATPCO's insights

12:10 - 12:55

ATPCO’s 2024 consumer flight shopping survey results are in! Take an in depth look at what consumers expect from their flight booking tools and learn how to deliver the experience they want.

jason rabinowitz headshot

Jason
Rabinowitz

Head of Content Creation
ATPCO
alex snape headshot

Alex
Snape

Senior Content Strategist
ATPCO
PRESENT THE OFFER
Merchandising standards: How Modern Airline Retailing Attributes are crucial for dynamic offers

2:10 - 2:55

Modern Airline Retailing Attributes such as Carry-on Allowance, Advance Seat Selection, and Refundability have long been a part of the foundation of a successful merchandising strategy. As we move toward a world of dynamic offers and the separation of product from price, these and the many other standards ATPCO has created are enabling the innovation necessary to deliver modern airline retailing at scale.

zachary wynne headshot

Zachary
Wynne

Regional Director – EMEA
ATPCO
PRESENT THE OFFER
How to drive offer transparency using Routehappy data

3:10 - 3:55

Merchandising and personalization of offers is about providing the right offer at the right time to the right traveler. How does the customer understand the value of the offer?  Find out how using Routehappy attributes and visuals will drive the transparency that consumers demand and effectively communicate your offer content.

Mrigya Agarwal headshot

Mrigya
Agarwal

Head of NDC Integrations
Spotnana
hugh aitken headshot

Hugh
Aitken

Vice President, Strategic Relations & Development
Skyscanner
derric hawkins headshot

Derric
Hawkins

Manager, Distribution Technology
Delta Air Lines
justin jovignot headshot

Justin
Jovignot

Director, Commercial Strategy & Distribution
TAP Air Portugal
lisa kos headshot

Lisa
Kos

Senior Product Manager
ATPCO
9:45 am - 3:55 pm
Breakout sessions

Adapt for tomorrow breakout sessions

From sustainability to interoperability, explore the hottest page-turners in our industry during these breakouts.

ADAPT FOR TOMORROW
Advancing airline-controlled offers through NDC with your industry partners, ARC and ATPCO

9:45 - 10:30

With the shift to modern retailing through airline-controlled offers and orders, what steps are needed to succeed? Your industry partners ARC and ATPCO discuss how to execute your transitional distribution strategy through each step, from getting your custom NDC offers in the market to monitoring performance to ensuring partner settlement and reporting are achieved.

paul butcher headshot

Paul
Butcher

Senior Director, Product
Expedia
david smith headshot

David
Smith

Director, Airline Product Distribution 
ATPCO
keith wallis headshot

Keith
Wallis

Managing Director, Customer Digital and Distribution
Air Canada
Shelly Younger

Shelly
Younger

Managing Director, Airline Retailing
ARC
ADAPT FOR TOMORROW
Sustainability speaks: How standards can clarify the message

11:10 - 11:55

How can the airline industry harness standardization across offers and orders to improve visibility and understanding of flight emissions, sustainable aviation fuel (SAF), and carbon offsets? We'll discuss how we can best communicate aviation sustainability to flight shoppers. 

sarah boyd headshot

Sarah
Boyd

Senior Manager, Airline Retailing Solutions
ARC
sophie carkeek headshot

Sophie
Carkeek

Senior Strategist
ATPCO
ron glickman headshot

Ron
Glickman

Vice President – North America
Snowfall
aaron robinson headshot

Aaron
Robinson

Vice President, Sustainable Aviation Fuel (SAF) – U.S.
International Airlines Group
ADAPT FOR TOMORROW
Interoperability: Today, tomorrow, and into the future

12:10 - 12:55

How will essential industry processes keep running in the midst of change? During the long transition to a world of dynamic offers, the need for interoperability is clear. Explore how ATPCO solutions support change by leveraging where we are today and what is planned for tomorrow to lead us into the future.

jost daft headshot

Jost
Daft

Head, Order Transformation
Lufthansa Group
tom gregorson headshot

Tom
Gregorson

Chief Strategy Officer
ATPCO
tye radcliffe headshot

Tye
Radcliffe

SVP, Product Strategy
Accelya
ADAPT FOR TOMORROW
Navigating change: System assumptions and tax updates for Voluntary Changes and Refunds

3:10 - 3:55

Big plot changes are coming on 30 June that will dramatically increase the automation of voluntary changes and refunds, as well as the taxes collected on these services. Join this interactive Q&A workshop to understand what your airline needs to do to prepare, and to ask your questions one-on-one.

shauna abbassi headshot

Shauna
Abbassi

Senior Manager, Partner Services
ATPCO
donna farmer headshot

Donna
Farmer

Specialist, Primary Support
ATPCO
crystal jones headshot

Crystal
Jones

Principal Standards Specialist
ATPCO
karin kron headshot

Karin
Kron

Principal Standards Specialist
ATPCO
nicole rudder headshot

Nicole
Rudder

Training Lead
ATPCO
9:45 am - 3:55 pm

Payments Forum (all attendees welcome)

This payments track is open to card brands, airlines, agents, acquirers, GDSs and anyone who wants to discuss new payment opportunities and resolve industry challenges. Participants will work together to identify ways to improve payment acceptance and processing, ultimately enhancing the customer experience and reducing risk. 

Payments Forum kickoff and ARC update

9:45 - 10:15

kevin haag headshot

Kevin
Haag

Payment Processing & Acceptance Manager
ARC
jennifer watkins headshot

Jennifer
Watkins

Director, Payments
ARC
An update from UATP

10:15 - 10:30

In 2023, UATP announced the strategic rollout of its new global payment network brand built to serve the evolving needs of customers around the world. Get up to speed on how UATP is evolving with the ever-changing payments landscape to help businesses get more value from every payments experience. 

michael marrone headshot

Michael
Marrone

Chief Financial Officer
UATP
An update from Visa

11:10 - 12:55

callie mckill headshot

Callie
McKill

Senior Director, Global T&E Product & Payment Experience
Visa
paula weitzenberg headshot

Paula
Weitzenberg

Director, T&E Product & Payment Experience
Visa
Payment trends and new payment opportunities

2:10 - 2:55

With changes in the regulatory environment, the growth in open banking, and the emergence of FinTech, we are seeing growth in new payment opportunities. We’ll talk about how the environment has changed, how it impacts payment, what consumers and airlines are looking for, and the emerging trends and opportunities.

tony ashe headshot

Tony
Ashe

Senior Business Development Manager
Worldpay
pascal burg headshot

Pascal
Burg

Director
Edgar, Dunn & Company
ian citulsky

Ian
Citulsky

SVP Air Partnerships
Uplift
lane clements headshot

Lane
Clements

General Manager, Treasury Global Payment Acceptance
Delta Air Lines
al enes headshot

Al
Enes

Vice President, Gig Economy & Travel
Nuvei
Bruno Pinto Oliveira headshot

Bruno
Pinto Oliveira

Director, Airline Regional Payments Americas
Amadeus
An update from American Express

2:55 - 3:25

This presentation from American Express targets a critical aspect of the airline industry: enhancing transaction security and customer satisfaction by improving authorization rates, mitigating disputes, and reducing fraud. This session will introduce cutting-edge solutions, including advanced analytics, machine learning, and enhanced authorization strategies tailored to the unique needs of airlines. Attendees will explore effective methods to detect and prevent fraud, streamline dispute resolution, and optimize payment processes. This session promises to equip participants with the knowledge to elevate their airline's payments security and operational efficiency. Join us for a deep dive into securing transactions and improving customer experiences in the airline sector. 

robin trickel headshot

Robin
Trickel

Vice President, Global Policy & Standards
American Express
ONE Order panel

3:25 - 3:55

As Airline direct volumes continue to grow, airlines are focusing on what is next to bring their retailing strategies to life. In this session we will talk about ONE Order: an industry-led initiative intended to simplify the airline reservation, delivery, settlement and accounting processes. We will shed some light on what is driving the move to order management and what its implications are in the payment world.

sarah boyd headshot

Sarah
Boyd

Senior Manager, Airline Retailing Solutions
ARC
kristyne forbes headshot

Kristyne
Forbes

Director, Payment Strategy & Operations
American Airlines
jennifer watkins headshot

Jennifer
Watkins

Director, Payments
ARC
10:30 am - 11:10 am
Morning break, sponsored by Elavon
12:55 pm - 2:10 pm
Networking lunch, sponsored by Fetcherr
4:05 pm - 4:25 pm
Main stage session

Conclusion: Conference wrap-up

What we’ve learned, special announcements, and closing remarks await as we close out the final chapter of Elevate + TravelConnect 2024.

tom gregorson headshot

Tom
Gregorson

Chief Strategy Officer
ATPCO
steve solomon headshot

Steve
Solomon

Chief Commercial Officer
ARC
4:25 pm - 5:05 pm
Afternoon break
7:00 am - 8:00 am
Payments Forum breakfast, sponsored by Fiserv
8:00 am - 1:00 pm

Payments Forum (all attendees welcome)

This payments track is open to card brands, airlines, agents, acquirers, GDSs and anyone who wants to discuss new payment opportunities and resolve industry challenges. Participants will work together to identify ways to improve payment acceptance and processing, ultimately enhancing the customer experience and reducing risk. 

Payments Forum kickoff and ARC update (day 2)

8:00 - 8:15

kevin haag headshot

Kevin
Haag

Payment Processing & Acceptance Manager
ARC
jennifer watkins headshot

Jennifer
Watkins

Director, Payments
ARC
An update from Mastercard

8:15 - 9:45

This session will be an opportunity to learn about the latest updates from Mastercard. Specific announcements will be reviewed along with a few reminders for the travel industry. They will also share fraud and chargeback trends within the travel vertical for 2023. 

Additionally, they will share insights from their Economic Institute and Mastercard’s Ethoca products.

Bonnie Holland

Bonnie
Holland

Leader, Airline Operations
MasterCard
Chargeback management chat

9:45 - 10:00

ARC and Riskified partnered to do a chargeback management system proof of concept using the Riskified platform. Jennifer and Ana will discuss why a chargeback management system is important for the industry, share information about the proof of concept, and talk about next steps.

ana perez mahiques headshot

Ana
Perez Mahiques

Director, Partnerships
Riskified
jennifer watkins headshot

Jennifer
Watkins

Director, Payments
ARC
Payment orchestration: What does it mean in the travel industry?

10:15 - 11:00

Payment orchestration has been a hot topic for years, but what does it really mean for airlines? Is it about reducing expenses and ensuring the capture of good sales, or is it about actually generating additional revenue on payment? Industry experts will talk about their take on what payment orchestration means and what it looks like for an airline that does it well. 

joey dembek headshot

Joey
Dembek

Head, Solution Delivery
Optimized Payments
randy gibbons headshot

Randy
Gibbons

Senior Advisor, Global Payment Strategies in Treasury
Southwest Airlines
james kirkeide headshot

James
Kirkeide

Vice President, Global Airline Acquiring
Elavon
Tom Randklev

Tom
Randklev

Global Head, Product
CellPoint Digital
An update from IATA

11:00 - 11:45

christophe kato headshot

Christophe
Kato

Head, Industry Payment
IATA
Managing third-party risk

11:45 - 12:30

Wrap up the conference with industry experts for a candid discussion on fraud in our industry. Gain practical insights and strategies to mitigate these growing trends. Don't miss this opportunity to learn how to protect your business and customers.

cornelius hattingh headshot

Cornelius
Hattingh

Director, Accreditation, Compliance & Revenue Integrity
ARC
rich licato headshot

Rich
Licato

Vice President, Enterprise Risk & CISO
ARC
doug nass headshot

Doug
Nass

Director, Fraud Investigations
ARC
phil rendell headshot

Phil
Rendell

Product Director, Industry Affairs
Travelport
10:00 am - 10:15 am
Payments Forum morning break
12:30 pm - 1:30 pm
Payments Forum lunch to go